For Our Residents
Tenants Hub
Find out about our services for tenants — from finding a home to managing your money and staying safe. We work with local authorities and partner agencies to keep our neighbourhoods safe, secure and desirable to live in.
Find a Home
Looking for your next home?
You can request information from us about what properties we have available — and properties which will be available in the near future — by contacting us at info@majorcommercial.uk or 020 7100 7676.
If you see a property you like the look of, contact us to arrange a viewing. Our viewings are always undertaken with someone familiar with the property and the local area.
Dedicated Management Staff
Devoted housing staff working closely with our residents in local areas.
Responsive Tenancy Service
Providing an attentive tenancy service to meet our tenants' requirements.
Supportive Money Advice
Providing practical money advice whenever necessary to our tenants.
Assistance with Social Issues
Helping to address anti-social behaviour and nuisance problems.
Help & Advice
Guides for every part of your tenancy
View our bank of helpful tips and advice for a range of issues — money, safety, and making your voice heard.
Money & Bills
Borrowing
Guidance on borrowing money safely — where to borrow, what to check before taking out credit, and how to avoid high-cost lenders.
Read guideDebt and Money Management
Help and advice for managing debt, including priority and non-priority debts, plus free debt support helplines such as National Debtline and StepChange.
Read guideManaging Your Finances and Bills
Budgeting advice to help you manage your money, pay bills on time, and save — including five steps to better budgeting and money-saving links.
Read guidePaying Your Bills
Tips for paying your bills on time and saving money on rent, council tax, energy, water, TV licence, food and transport costs.
Read guideSaving For A Holiday, Event, Or For Your Retirement
Advice on saving for holidays, events and retirement, including where to save and a jargon buster covering interest rates, AER, ISAs and more.
Read guideWelfare Reform and Benefits
A guide to welfare reform and benefits, including Universal Credit, Bedroom Tax, the Benefit Cap, PIP, Housing Benefit and Council Tax support.
Read guideSafety & Security
Anti-Social Behaviour
Our approach to anti-social behaviour: what ASB includes, how to report it, and the action we take to protect residents and resolve cases.
Read guideDomestic Violence and Abuse
Recognising the signs of domestic violence and abuse, and where to get confidential help, including the free 24-hour National Domestic Violence Helpline.
Read guideHate Crime
What hate crime is, examples of hate incidents, and how we support victims and work with the Police to deal with reports seriously.
Read guideReport it
How to report safety issues and emergencies, with guidance on gas, asbestos, electrics, fire safety, home security and bogus callers.
Read guideYour Safety
Safety guidance for residents covering gas, asbestos, water, electrics, fire, home security, communal safety and bogus callers, with emergency contacts.
Read guideCustomer Information
Regulation and your rights
The Regulator of Social Housing
As a Registered Provider, Major Commercial is regulated by the Regulator of Social Housing, which sets a range of standards to which all registered housing providers must adhere.
View the regulatory standardsThe Housing Ombudsman Service
If you have made a complaint and are not satisfied with the outcome following the completion of the entire complaints process, you may refer the complaint to the Housing Ombudsman Service — a free and impartial service which manages long-standing complaints. Note that the Ombudsman will only consider complaints which have been through our entire complaints process.
Visit the Housing OmbudsmanNeed to report something urgently? See our Your Safety guide for emergency numbers, or call us on 020 7100 7676.
Got a question that needs answering?
Speak to our friendly team — we're here to help with your tenancy, your home, and everything in between.